Delegation in the healthcare setting is very important. It involves the prioritization of certain key processes, depending on the impact of each process on patients (Shaw Resources, 2007). Good delegation in the healthcare setting allows the organization to improve their overall performance (Shaw Resources, 2007).. More importantly, proper delegation allows the organization to better meet the needs of their patients (Shaw Resources, 2007).
One good way of formulating the delegation process is looking at the processes involved in the healthcare setting through the eyes of the patient. Thus, from the point of view of the patient, the following processes are important: admittance of patients, discharging of patients, managing of inpatient care, managing patients’ medical information, providing diagnostic services, providing surgical support, and providing therapeutics support (Shaw Resources, 2003).
Knowing these processes that are the immediate concerns of patients would press the people in the healthcare setting to ensure that there are people in charge to these processes while the others take their rest. There is a need to maximize the functions and responsibilities of every healthcare worker in a healthcare setting, from the doctors and nurses to the clerks. The time set aside for such healthcare workers for eating and resting should be divided equally so that there are enough skeletal workforce to be actively involved in providing patient services (Delegation Concepts and Decision-Making Process).
One key mechanism that could help in delegation in the healthcare setting is the sophisticated alert management system (AMS) proposed by Chiu, Kwok, Wong, Cheung, Kafeza, E. and Kafeza, M. (2004). This mechanism utilizes techbnology such as mobile devices to increase efficiency of administration and delegation of duties for healthcare workers. Thus, even if some of the responsible workers are out to lunch or to rest, this mechanism could reach them in case of emergency.